Refund policy

No Return and Exchange Policy

At MARKGONG, we strive to ensure that every product you purchase meets your expectations and satisfaction.   However, due to the nature of our products and to maintain the highest standards of quality and hygiene, we have a strict no return and exchange policy.   This policy applies to all items sold on our website.

Please note the following:

Final Sale: All items are considered final sale and cannot be returned or exchanged unless there is a proven manufacturing defect.
Quality Assurance: We inspect each item before shipping to ensure it meets our quality standards.   If you receive a product with a defect, please contact our customer service within 48 hours of delivery to report the issue.
Shipping and Handling: We do not refund shipping and handling charges for any order.
Sale Items: Items purchased on sale are also subject to our no return and exchange policy.
Exceptions for Defective Items:If your item is defective or damaged, please contact our customer service team immediately with your order details and a description of the issue.   We will assess the situation and provide further instructions.
How to Contact Us:For any inquiries regarding our no return and exchange policy, please reach out to our customer service at sales@markgong.com.cn or pr@markgong.com.cn

We appreciate your understanding and cooperation in this matter.   MARKGONG is committed to providing you with the best online shopping experience, and we thank you for your patronage.